Refund policy
Last Updated: August 19, 2026
At WakeCrazy, we aim to provide quality products and a satisfactory shopping experience. Please carefully read the following Return, Refund and Cancellation Policy before placing your order.
Cancellation Policy
- Orders can be cancelled only before the order has been shipped.
- Once an order has been shipped, it cannot be cancelled through our website.
- If you wish to cancel an order, please contact us as soon as possible using our customer-support details.
- Once an order has entered the shipping or fulfilment process, cancellation may no longer be possible.
Return & Exchange Policy
- Return or exchange is available only for selected products.
- The applicable return/exchange information will be mentioned on the respective product page.
- The return/exchange policy applicable to a particular product may vary depending on the product and may be changed without prior notice.
- Customers must raise a return or exchange request within the applicable return period mentioned on the product page.
- Return or exchange charges may apply on a case-to-case basis.
- If pickup service is not available at the customer's location, the customer may be required to self-ship the product to the return address provided by us.
- Products purchased under certain promotional offers, clearance sales or special conditions may have different return or exchange eligibility, as specified on the product page or during the purchase.
Refund Policy
We may accept refund requests in cases including:
- Product received with a quality issue.
- Size mismatch, where applicable.
- Colour mismatch.
- Design mismatch.
- Wrong product received.
- Damaged product received.
- Missing product/item in a combo or multi-product order.
Refund eligibility will be determined after the returned product is received and inspected.
Once the returned product has been successfully picked up and approved for refund, the refund will generally be processed within 5–7 working days.
The refund will normally be made through the same payment method/transaction mode used for the original purchase, subject to payment-provider processing timelines.
Conditions for Return
For a return or exchange to be accepted:
- The product must be unused or unwashed.
- Return is only applicable if unboxing video is provided for the product, return will be rejected in any other cases.
- The product must be in its original condition.
- Original packaging should be retained.
- Original tags, labels and accessories should be attached.
- Products showing signs of use, washing, damage or alteration may not be accepted.
- Products without original tags may not be accepted.
- The product should be returned within the applicable return period.
- Customized or personalized products cannot be returned or exchanged unless the product received is defective, damaged or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
We may request photographs, videos, packaging details or other information to verify the issue before approving a return, replacement or refund.
Inspection
All returned products may be inspected before a refund or exchange is approved.
If the returned product does not satisfy the applicable return conditions, we reserve the right to reject the return or exchange request.
Non-Returnable Products
Products that are specifically marked as non-returnable or non-exchangeable on their product page will not be eligible for return or exchange, except where required under applicable law.
Contact for Returns & Refunds
For any return, refund or cancellation query, contact:
Matio International / WakeCrazy
Email: info.wakecrazy@gmail.com
Address: Skyzone Business Hub, Sarthana Jakatnaka, Surat - 395006, Gujarat, India
