Shipping policy

Last Updated: August 19, 2026

WakeCrazy ships products across India and works with logistics partners to provide reliable and cost-effective delivery.

Order Processing

Orders placed from Monday to Saturday will generally be processed on the same business day or the following business day.

Orders placed on Sundays or public holidays may be processed on the next available business day.

For products that are in stock and available in our warehouse, orders will generally be dispatched within 2 business days of order placement.

Processing and dispatch timelines may vary for certain products, customized orders, promotional orders or products with specific availability conditions.

Delivery Timeline

Our estimated delivery timeline is generally 4–9 days from the date of order/dispatch, depending on the delivery location and courier service.

Delivery timelines may vary due to:

  • Customer location.
  • Courier availability.
  • Weather conditions.
  • Public holidays.
  • Regional restrictions.
  • Transportation delays.
  • Natural events or circumstances beyond our control.
  • Incorrect or incomplete delivery information provided by the customer.

The estimated delivery timeline is not a guaranteed delivery date.

Shipping Charges

Shipping charges, if applicable, will depend on factors such as:

  • Order value.
  • Delivery location.
  • Product weight or dimensions.
  • Applicable shipping arrangements.

The applicable shipping charges will be displayed during checkout before the order is placed.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name.
  • House/building number.
  • Street/locality.
  • City.
  • State.
  • PIN code.
  • Valid mobile number.

WakeCrazy will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate delivery information provided by the customer.

Delayed Delivery

Although we aim to deliver orders within the estimated timeline, delays may occasionally occur due to circumstances outside our control.

If your order is delayed beyond the expected delivery period, please contact our customer-support team with your order details.

Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, refuses delivery or is otherwise unreachable, additional delivery attempts may be made by the courier.

In certain circumstances, the order may be returned to the sender.

Any applicable re-shipping or related charges may be communicated to the customer on a case-to-case basis.

Order Tracking

Where tracking information is available, customers may receive tracking details through SMS, email, WhatsApp or other communication channels.

Customers can use the tracking information to monitor their shipment status.

Contact Us

For shipping-related questions:

Matio International / WakeCrazy
Email: info.wakecrazy@gmail.com
Address: Skyzone Business Hub, Sarthana Jakatnaka, Surat - 395006, Gujarat, India